Terms and Conditions
1. Acceptance of These Terms
These Terms and Conditions (the “Terms”) form a legally binding agreement between you and G360 Surveys, LLC (“G360,” “we,” “us,” or “our”) concerning your access to and use of the G360 Leadership Academy, available through academy.g360surveys.com, and any courses, learning programs, assessments, resources, communities, live sessions, communications, and related services offered through it (collectively, the “Academy”).
By creating an account, enrolling in a program, making a purchase, accepting an invitation from an organization, or otherwise using the Academy, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Academy.
If you use the Academy on behalf of an employer or other organization, you represent that you are authorized to accept these Terms on that organization’s behalf where applicable.
2. Eligibility and Accounts
The Academy is intended for adults engaged in professional or higher-education learning. You must be at least 18 years old, or the age of legal majority where you live, to create an account or purchase a program unless G360 expressly approves another arrangement in writing.
You must provide accurate, current, and complete account information and keep it updated. Your account is personal to you. You may not share login credentials, allow another person to use your account, impersonate another person, or create an account using information you are not authorized to provide.
You are responsible for safeguarding your password and for activity occurring through your account. Notify us promptly at academy@g360surveys.com if you suspect unauthorized access or another security issue.
3. Academy Programs and Learning Experience
The Academy provides leadership-development education, including Mastering Productive Conflict, related learning resources, optional G360 assessments, and other programs that may be introduced from time to time.
Program descriptions, learning objectives, schedules, included resources, pricing, and access periods are shown on the applicable product page, proposal, order, or written agreement. We may improve, reorganize, update, replace, or remove individual lessons, exercises, resources, instructors, technologies, or features during an access period, provided that we do not materially diminish the overall program purchased.
Completion depends on the learner’s participation and satisfaction of the applicable completion requirements. Estimated completion times are only estimates and may vary by learner.
4. Individual, Team, and Enterprise Enrollments
An enrollment may be purchased directly by an individual or purchased, assigned, or sponsored by an employer, university, association, or other organization (“Organizational Sponsor”).
For an organizational enrollment, the applicable proposal, order form, statement of work, enterprise agreement, or other written agreement may establish additional or different terms, including cohort dates, seat quantities, administrative access, reporting, pricing, invoicing, payment, cancellation, and renewal provisions. If such a written agreement conflicts with these Terms, the written agreement controls for that organizational purchase.
An Organizational Sponsor may receive administrative information described in our Privacy Policy, such as enrollment, attendance, progress, completion, and certificate status. Private learner reflections and individual assessment information are handled as described in our Privacy Policy, applicable assessment notices, and the organizational agreement.
5. Prices, Orders, Payment, and Taxes
Prices and included features are those displayed at the time of purchase or stated in an applicable written proposal or agreement. Prices may change for future purchases. Unless expressly stated otherwise, prices are quoted in U.S. dollars and do not include taxes that G360 is required to collect.
You authorize the payment provider presented at checkout to charge the selected payment method for the total amount shown. You are responsible for providing valid billing information and for any bank, foreign-exchange, or payment-provider charges imposed on you.
We may reject or cancel an order before access is granted if we reasonably suspect fraud, pricing or technical error, unauthorized payment, legal or compliance concerns, or inability to deliver the purchased offering. If we cancel a paid order for one of these reasons, we will refund the amount paid for the canceled offering.
Promotional codes and discounts are subject to their stated conditions, cannot be exchanged for cash, and generally cannot be combined unless expressly permitted.
6. Course Access Period
Unless otherwise stated on the applicable product page, order, proposal, or written agreement, enrollment in Mastering Productive Conflict provides access to the program for six months beginning on the date the learner is enrolled and access is granted. Access ends automatically when that period expires.
For team, organizational, or enterprise purchases, the access period may begin on each learner’s enrollment date, the cohort launch date, or another date specified in the applicable written agreement.
Failure to begin or complete a program during the access period does not extend access or create a right to a refund. G360 may extend, suspend, or restore access at its discretion in appropriate circumstances, including documented technical issues or an approved organizational adjustment. Any extension is a courtesy unless required by an applicable written agreement or law.
7. Refund Policy for Individual Purchases
A purchaser may request a full refund for an individual purchase within 14 calendar days after the purchase date, provided that, at the time the request is received: (a) the learner has completed no more than 20% of the applicable program; (b) no completion certificate has been issued; and (c) the learner has not received or begun a G360 assessment included with the purchase.
For purposes of this policy, a G360 assessment is considered received when an assessment invitation, access link, access code, questionnaire, personalized report, or equivalent assessment access has been issued to the learner. Once assessment access has been issued or the assessment has begun, the purchase is not eligible for a refund unless required by law or expressly approved by G360 in writing.
Refund requests must be sent to academy@g360surveys.com and must identify the purchaser, learner, program, and purchase date. Approved refunds are returned to the original payment method when reasonably possible. Processing times are controlled in part by the payment provider and financial institution.
No refund is available after the 14-day period, after more than 20% of the program has been completed, after a certificate has been issued, after assessment access has been issued or used, or merely because the learner did not use or complete the program before access expired.
Team, organizational, enterprise, custom, facilitated, or bulk purchases are governed by the cancellation and refund terms in the applicable proposal or written agreement. This refund policy does not limit any non-waivable rights available under applicable consumer law.
8. Assessments
Some offerings include or link to a G360 assessment delivered through a separate assessment platform. Assessment instructions, notices, reporting arrangements, and any additional terms presented with the assessment also apply.
Assessments are developmental tools intended to support reflection, learning, and leadership development. They are not medical, psychological, psychiatric, legal, employment-selection, or diagnostic services, and they should not be used as the sole basis for hiring, promotion, discipline, termination, clinical decisions, or other high-impact decisions.
Assessment results depend on the information provided by participants and respondents. G360 does not guarantee that an assessment will produce a particular result, resolve a conflict, improve performance, or achieve a specific personal or organizational outcome.
9. Certificates and Professional Outcomes
A certificate may be issued when the learner satisfies the applicable completion requirements. A certificate confirms completion of the identified Academy program; it does not represent an academic degree, professional license, governmental credential, continuing-education credit, or third-party accreditation unless expressly stated in writing.
Participation in or completion of an Academy program does not guarantee employment, promotion, compensation, business results, conflict resolution, team performance, or any other particular outcome.
10. License to Use Academy Materials
All Academy content, including videos, audio, text, frameworks, models, assessments, questions, graphics, slides, workbooks, guides, templates, downloads, software, branding, and course design (“Academy Materials”), is owned by or licensed to G360 and is protected by intellectual-property laws.
Subject to these Terms and payment of applicable fees, G360 grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use Academy Materials during your authorized access period solely for your own learning and internal professional development.
You may download materials only where a download function is provided and may retain those authorized downloads for your personal, non-commercial reference. You may not reproduce, republish, distribute, sell, sublicense, translate, adapt, publicly display, record, transmit, create derivative training products from, or otherwise commercially exploit Academy Materials without G360’s prior written permission.
You may not share materials or credentials with colleagues or third parties, upload Academy Materials to a public repository or file-sharing service, use them to train or evaluate an artificial-intelligence or machine-learning system, scrape or systematically extract them, remove proprietary notices, or use G360 trademarks or branding without permission.
11. Live Sessions, Communities, and Learner Conduct
If a program includes live sessions, discussion areas, community features, comments, assignments, or other interactive activities, you agree to participate professionally and respectfully.
You may not harass, threaten, discriminate against, defame, impersonate, or invade the privacy of another person; submit unlawful, misleading, infringing, confidential, malicious, or harmful content; send spam; introduce malware; disrupt the Academy; attempt unauthorized access; bypass technical restrictions; or use the Academy for an unlawful purpose.
Do not disclose confidential employer, client, colleague, or third-party information in discussions, assignments, reflections, or live sessions. Case examples should be anonymized unless you have lawful authority and consent to identify the people involved.
Live-session dates, instructors, and delivery methods may change for reasonable operational reasons. If G360 cancels a paid live component and does not provide a reasonably comparable alternative, G360 will determine an appropriate remedy, which may include rescheduling, replacement access, a credit, or a refund attributable to the canceled component.
12. Learner Content and Feedback
You retain ownership of original content you submit to the Academy (“Learner Content”). You grant G360 and its service providers a limited, worldwide, royalty-free license to host, store, reproduce, display, transmit, and otherwise process Learner Content only as reasonably necessary to operate, secure, support, and improve the Academy; deliver the program; comply with law; and exercise rights under these Terms.
You represent that you have the rights and permissions necessary to submit Learner Content and that it does not violate law or the rights of another person.
If you voluntarily provide suggestions, ideas, testimonials, or general feedback, G360 may use the substance of that feedback to improve its offerings. G360 will not publicly identify you or use your name, image, employer, or testimonial in marketing without appropriate permission.
13. Privacy and Data Protection
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with the Academy. It is incorporated into these Terms by reference.
If you provide personal information about another person, you represent that you are authorized to do so and have provided any notice or obtained any consent required by applicable law.
14. Third-Party Platforms, Links, and Services
The Academy is hosted on LearnWorlds and may use or link to payment processors, video platforms, assessment systems, Zapier, email services, file-storage services, and other third-party technologies. Your use of a third-party service may also be governed by that provider’s terms and privacy notice.
G360 does not control and is not responsible for third-party websites, platforms, content, availability, security, or independent privacy practices. A link or integration does not necessarily constitute endorsement.
15. Availability, Maintenance, and Technical Requirements
We aim to provide reliable access but do not guarantee that the Academy will be uninterrupted, error-free, compatible with every device or browser, or available at every location. Access may be affected by maintenance, upgrades, internet or telecommunications failures, third-party outages, security events, or circumstances outside our reasonable control.
You are responsible for having a compatible device, supported browser, reliable internet connection, and any software or accessibility tools needed to participate. Contact us if you encounter a material access problem so we have a reasonable opportunity to investigate and assist.
We may temporarily restrict access when reasonably necessary for maintenance, security, legal compliance, or protection of the Academy and its users.
16. Educational Purpose and Disclaimer
Academy programs and materials are provided for general educational and leadership-development purposes. They do not constitute legal, medical, mental-health, tax, financial, human-resources, labor-relations, or other regulated professional advice.
You remain responsible for your judgments, decisions, communications, workplace actions, and compliance with your organization’s policies and applicable law. When a situation involves safety, discrimination, harassment, retaliation, legal rights, clinical concerns, or another high-risk issue, consult an appropriately qualified professional or responsible organizational function.
To the fullest extent permitted by law, the Academy and Academy Materials are provided “as is” and “as available.” G360 disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
17. Limitation of Liability
To the fullest extent permitted by law, G360 and its owners, officers, employees, instructors, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, opportunity, goodwill, or data; or business interruption arising from or related to the Academy, even if advised that such damages are possible.
To the fullest extent permitted by law, G360’s total aggregate liability arising from or related to an individual purchase or enrollment will not exceed the amount actually paid to G360 for the specific offering giving rise to the claim. For an organizational purchase, liability is governed by the applicable written agreement.
These limitations do not apply to liability that cannot legally be limited or excluded. Some jurisdictions do not allow certain limitations, so some provisions may not apply to you.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless G360 and its owners, officers, employees, instructors, contractors, affiliates, and licensors from third-party claims, damages, liabilities, costs, and reasonable legal fees arising from your unlawful use of the Academy, your material breach of these Terms, your Learner Content, or your infringement of another person’s rights. This section does not require a consumer to indemnify G360 for G360’s own unlawful conduct.
19. Suspension and Termination
We may suspend or terminate access if you materially breach these Terms, fail to pay amounts due, share credentials or materials, misuse the Academy, create a security or legal risk, harass others, or engage in fraudulent or unlawful conduct. Where reasonable, we may provide notice and an opportunity to correct the issue before termination.
Termination for your breach does not create a right to a refund. Upon expiration or termination, your right to access the Academy ends, but provisions that by their nature should survive will remain effective, including intellectual-property, disclaimers, liability limitations, dispute, and payment provisions.
20. Electronic Communications
You consent to receive electronic communications reasonably related to your account, purchase, enrollment, program delivery, reminders, nudges, completion, security, and support. These operational communications may be necessary to provide the Academy and are separate from optional marketing communications.
You may manage marketing preferences using the unsubscribe link in a marketing email or the available account settings. Unsubscribing from marketing does not stop essential operational communications.
21. Changes to These Terms
We may update these Terms to reflect changes in our services, technology, business practices, or legal obligations. The revised Terms will be posted on the Academy website with an updated effective date.
Material changes will apply prospectively unless a change is required by law, security, or a third-party platform. Where required, we will provide additional notice or request renewed acceptance. Continued use of the Academy after revised Terms take effect constitutes acceptance of the revised Terms.
22. Governing Law and Disputes
These Terms are governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law principles, except to the extent the mandatory laws of your place of residence apply.
Before filing a legal claim, you and G360 agree to make a good-faith effort to resolve the dispute informally by sending a written description of the issue and requested resolution to academy@g360surveys.com. If the dispute is not resolved, the state and federal courts located in Davidson County, Tennessee will have exclusive jurisdiction, except where applicable law gives a consumer the right to bring a claim elsewhere.
Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief to protect intellectual property, confidential information, security, or legal rights.
23. General Provisions
These Terms, the Privacy Policy, the applicable product page or order, and any applicable written organizational agreement constitute the entire agreement concerning the relevant Academy offering and supersede prior discussions or representations about that offering.
If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. Headings are for convenience only.
You may not assign or transfer your account, enrollment, or rights under these Terms without G360’s written consent. G360 may assign these Terms in connection with a merger, reorganization, financing, sale of assets, or transfer of the Academy, subject to applicable law.
G360 is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, public-health events, war, civil unrest, labor disputes, government action, utility or telecommunications failure, cyberattack, or third-party platform outage.
24. Contact Information
Questions, refund requests, notices, or concerns regarding these Terms may be sent to:
G360 Surveys, LLC
1013 State Blvd
Franklin, TN 37063
United States
Email: academy@g360surveys.com
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